Horizon BCBSNJ Brief Notes V. 22, No. 932: Horizon BCBSNJ offers tools to improve members experiences
Applies to: All markets
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Making it easier for our members to do business with us
Horizon BCBSNJ offers tools to improve members’ experiences
Horizon Blue Cross Blue Shield of New Jersey understands our members lead busy lives and that having access to their health care information, when they need it, is important. With this in mind, Horizon BCBSNJ offers tools to improve our members’ experiences.
Call back tool
Now, when your clients’ employees call Member Services during times of high call volume, they no longer have to wait on hold for the next available Member Services Representative. Instead, members will have the option to request a call back at a scheduled time or when the next Member Services Representative is available. This new call back feature gives members more control and flexibility when interacting with us.
Virtual ID card
Your clients’ employees don’t have to worry if they lose their ID cards or leave it at home. They can easily view and/or print a replica of their Horizon BCBSNJ ID cards when signing in to Member Online Services at HorizonBlue.com. They can also use the Horizon Blue App to view their ID cards.
Year-To-Date Account Balances tool
Member Online Services also gives members access to their real-time, year-to-date deductible amounts and out-of-pocket maximums. Your clients’ employees with active medical coverage can view their account balances, or the account balances for each member of their families. Individual and family year-to-date deductible amounts and out-of-pocket maximums will display, and members can also view in-network and out-of-network services. To access this tool, your clients’ employees can sign in to or register at HorizonBlue.com and then click View Year-to-Date Account Balances.
Using technology to give your clients’ employees options for getting their health care information is another way Horizon BCBSNJ is Making Healthcare Work.
If you have questions, please contact your Horizon BCBSNJ sales executive or account manager.